My VKB Gladiator not recognized in my Windows 10

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sobi44
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My VKB Gladiator not recognized in my Windows 10

Postby sobi44 » Sun Jun 25, 2017 19:22

Actually the first plug allowed x-plane (therefore Windows 10) to recognized the hardware but not anymore. But it's still recognizing my old Saitek AV8r. Can you help please?

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rrohde
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Re: My VKB Gladiator not recognized in my Windows 10

Postby rrohde » Mon Jun 26, 2017 1:38

Can you please post a screenshot of the VKBdevCfg software (get it here: http://ftp.vkb-sim.pro/Programms/VKBDev ... 80_8_9.zip)?
Be sure to run this config tool as admin, and enable "Expert Mode" as well - here's how: viewtopic.php?f=27&t=2647

Here's also a quick guide on how to calibrate VKB devices correctly: viewtopic.php?f=27&t=2649

Let's take it from here! :)
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sobi44
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Re: My VKB Gladiator not recognized in my Windows 10

Postby sobi44 » Wed Jun 28, 2017 3:36

Here is the screenshot with the joystick connected to PC and nothing. Here is too my device manager screen.
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rrohde
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Re: My VKB Gladiator not recognized in my Windows 10

Postby rrohde » Wed Jun 28, 2017 8:05

Can you please double check the USB cable? Also, can you please try plugging it into another USB port on your PC, or, for testing purposes, connect it to another computer and see what happens?

Thanks.
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Ron61
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Re: My VKB Gladiator not recognized in my Windows 10

Postby Ron61 » Wed Jun 28, 2017 17:43

And which USB port is the joystick connected to? It is not recommended to use blue USB 3.0. Try to connect in black USB 2.0. And the gladiator is visible in the Win 10 device panel?

sobi44
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Re: My VKB Gladiator not recognized in my Windows 10

Postby sobi44 » Fri Jun 30, 2017 19:51

It does not connect to any other home PC's, and connecting to USB 2 is not working neither. When plugged, the device is not visible in device panel, (while my old Saitek AV8R is)

Thank you

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rrohde
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Re: My VKB Gladiator not recognized in my Windows 10

Postby rrohde » Fri Jun 30, 2017 22:02

Hmm, maybe the USB cable is defective now?
Where did you buy your Gladiator from - VKBcontroller.com or Flightsimcontrols.com? Thanks.
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sobi44
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Re: My VKB Gladiator not recognized in my Windows 10

Postby sobi44 » Fri Jun 30, 2017 22:29

I bought it from https://store-x-plane-org.

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Re: My VKB Gladiator not recognized in my Windows 10

Postby rrohde » Fri Jun 30, 2017 22:32

Ok, thanks. I guess I can handle the warranty claim as well. Do me a favor, and open a ticket here: https://vkbcontrollers.com/?page_id=1118 and provide all the required information. I will ping UIV so he can look at the ticket as well and determine a course of action. Thank you!
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sobi44
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Re: My VKB Gladiator not recognized in my Windows 10

Postby sobi44 » Sat Jul 01, 2017 0:04

Ok ticket has been submitted. thanks for your help!

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Re: My VKB Gladiator not recognized in my Windows 10

Postby rrohde » Tue Jul 04, 2017 1:56

You're welcome. I've already sent out a USB cable, and if that fixes the issue - great. If not, I will send you the main PCB for you to replace - which, according to UIV, should then fix the issue if the USB cable didn't do it. :)
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sobi44
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Re: My VKB Gladiator not recognized in my Windows 10

Postby sobi44 » Tue Jul 11, 2017 19:25

Hi

Just got the new USB cable today and connected it to the joystick...and definitely not working at all!!

Thank for your feedback

JR

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Re: My VKB Gladiator not recognized in my Windows 10

Postby rrohde » Tue Jul 11, 2017 19:46

Good to know. Then the next item for me to send you would be the Gladiator's PCB.

EDIT: Please don't forget to update your Warranty Claim ticket with that info, so that it's all within the same thread there, too. Thanks.
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