Gunfighter Y-Axis Spike

[UIV]

Sorry for late reply, I just returned from a business trip.
Send me to PM your order number and GF serial number please.

[hughlb]

Thanks UIV. I'm just at work, I will PM you those numbers when I get home.

[UIV]

Thank you

[hughlb]

I have conducted further tests without the y-axis spring installed, and with an entirely loosened damper. The same problem occurs. It looks like this is a magnet, or sensor issue of some kind.

In other news, my usb power connector has come away from the board - the red wire pin is snapped. I can't tell if this just happened, or over the course of taking it apart and putting together over the last couple of weeks. I take solace in believing this first batch has generally been a reliable joystick for other people.

[UIV]

Dear Hugh.
We will send to you the sensor board ASAP.

[hughlb]

After sleeping on it, I think at this stage UIV, I'd prefer to replace the base. Sending the controller board may fix the issue, but it may not. It also doesn't explain how the problem has occurred. The USB plug/board would also need repairing. I'd need replacement 50 springs, as I've broken 3. I'm also not pleased with the large scratch on the unit, even if it is cosmetic. I appreciate the support, VKB has been excellent in troubleshooting these problems. However, given the number of issues with this particular unit (other people seem unaffected) - I have lost confidence in this particular base. If we have to look at a refund, then I'd be open to that. At least then I could repurchase a base when they become available again. Thank you for your help so far, I do appreciate it. I plan to purchase your MCG-Pro and throttle, so getting this solved is important to me.

[UIV]

Of course.
Please, send the joystick to Rainer from VKB North America. We will make a replacement.

[hughlb]

Excellent, I'd be happy with that resolution. I'll get in contact with Rainer. I purchased the Pro which included the extension, grip, blackbox etc. Would you like me to send it back entirely as I received it? Or just send back the base?

[UIV]

The full set is better.
Check your PM please.

[hughlb]

.

[UIV]

I just got back from the trip. I will respond later when I return to the office.
Sorry for waiting.

[hughlb]

Thanks Ilya, looking forward to your reply

[UIV]

Please check your PM, Hugh

[hughlb]

.

[UIV]

Thank you for the information, I'll check all.