Broken spring!

[StarLordRick]

I was flying A sim Battle in war thunder this morning, I had a bf109 on my six and all of a sudden "POP" X axis spring broke and then i got shot down anyone else have a spring snap? it was a lower tension. lucky i have some more here just have to figure out which one to use.

[UIV]

Can you tell me which model of joystick you have? From which country you bought? Thanks

[rrohde]

Mine broke the other day as well... Mamba MkIII w/ extension; was the spring for the pitch axis. Only one spring left as a spare. What if that one snaps as well?

[StarLordRick]

mine was from the black mamba with a warthog grip but looks like Stratojet is dead now what happend?

[rrohde]

Now my second spring broke, from the roll axis this time. That means I had to get some much too soft of a spring to fly at all, and that doesn't work well with the extension for my Mamba.

So, I will contact Daisy and Ilya directly again and see if they're more forthcoming with spare parts. Initially they claimed would not send spare parts directly because of shipping cost... but as a customer, that really rubs me the wrong way...

Long story short - VKB will have to provide spare parts; it's their responsibility, so long as the product is still under warranty. The excuse that shipping is too expensive is not the customer's fault and should not matter!

[UIV]

Dear Rainer, you already contacted us by email, and I see Daisy already replied your email.
Sorry for late reply, because there is big time gap between USA and China.

[rrohde]

Correct; I am in contact with Daisy. Thanks UIV!

[rrohde]

mine was from the black mamba with a warthog grip but looks like Stratojet is dead now what happend?

VKB is working on a solution for North American customers. There'll be support coming soon.

[mol]

I can confirm that springs break/seem brittle. The default springs on my Fat King Cobra Mk 4 (ser no: 0010, April 2015) both broke within a 5 moth interval.
Not a big problem yet since it was supplied with plenty of spare though.

[Stefan79]

Greetings guys,

I can also confirm it.

My "roll" spring broke 2 days ago after around 6 month in use.
I wrote Daisy already and asked her how to get a new one (or better 10 to be save...)


best regards
Stefan

PS. I bought the Black Mamba Mk III Limited Edition from "flightsimcontrols.com"

[UIV]

Thank you, guys, for the information. We will add more springs for spare parts.
We already sent to VKB Europe the additional springs.

[Stefan79]

Greetings UIV,

is Daisy in vacation ?
Wrote her 2.dec but no replay till now.

best regards

Stefan

[UIV]

Springs has sent to Europe. Please contact to Eduard from VKB FSC Europe.

[Daisy]

Greetings UIV,

is Daisy in vacation ?
Wrote her 2.dec but no replay till now.

best regards

Stefan

Sorry, I didn't receive email from you. Could you please tell me which email box you've sent? Thanks