Hi
I need to get in contact with some support please. I have an issue with my new gladiator joystick.
I ordered it early Sept and it arrived early Oct from US..I am in NZ.. so that is all cool.
I have been using it just over a week and the trigger failed catastrophically.
It sheared in half while using it quite normally. I was shooting someone down in a flight sim and it tore in half, felt like it teared.I was not using extreme force or any thing, just normal use.
I was very surprised.. I have been raving to all my online flight sim friends about how great this product was and it has failed so dramatically with such a basic component.I feel a bit silly for telling everyone how great this joystick was.. and suddenly kaput..I have not told anyone yet,will see what happens but
I hope it is just unlucky on my part, I got a defected unit and all others have strength and integrity in this fundamental part.
I have been loving using the joystick and it is very good.. apart from the obvious problem I have just had...
So please send me to the person to talk to about this,I need a new trigger unit sent to me,
I have another problem, but I can live with it, that the button A1 was depressed and has not popped back up.
I have been involved in flight sims for over a decade and used many joysticks, and I have found your one to be very good to fly with, I love the feel, its kind of loose but precise.. its a great product.. BUT.. a broken trigger.. its a BIG problem.
Please help me fix this situation.
Many thanks
JimmyC
PS I am not sure why the pic is upside down..
Need some support...Broken Trigger..
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- rrohde
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Re: Need some support...Broken Trigger..
See if you can get some direct support from VKB via Ilya (UIV is his forum name): uiv@vkb-sim.pro
VKB North America
https://VKBcontrollers.com
https://VKBcontrollers.com
- Bourrinopathe
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Re: Need some support...Broken Trigger..
That's very unfortunate
Archimedes would have enjoyed the demonstration, though.
The heat of battle must have been quite significant. I know I tend to squeeze harder when I'm struggling to hit my target.
You should get a replacement part, it's very easy to remove the trigger and put a new one in place.
It would probably be better to contact sales_en@vkb-sim.pro as it should fall under the purview of the warranty.
Maybe one day we'll have the opportunity to order titanium parts as an option
Archimedes would have enjoyed the demonstration, though.
The heat of battle must have been quite significant. I know I tend to squeeze harder when I'm struggling to hit my target.
You should get a replacement part, it's very easy to remove the trigger and put a new one in place.
It would probably be better to contact sales_en@vkb-sim.pro as it should fall under the purview of the warranty.
Maybe one day we'll have the opportunity to order titanium parts as an option
/// ВКБ Black Mamba MkIII / ВКБ T-Rudder MkII / ВКБ Gladiator / X-55 Rhino throttle / OpenTrack /// UTC +4 ///
- rrohde
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Re: Need some support...Broken Trigger..
James,
your new Gladiator metal trigger is on the way! Sorry it took us this long, but you're taken care off!
Enjoy.
your new Gladiator metal trigger is on the way! Sorry it took us this long, but you're taken care off!
Enjoy.
VKB North America
https://VKBcontrollers.com
https://VKBcontrollers.com
Re: Need some support...Broken Trigger..
Hello,
The same thing has happened to me. I've sent an email to sales_en@vkb-sim.pro, as suggested above, but I thought I would also post in here in case @UIV might see it and suggest another route.
Thanks.
The same thing has happened to me. I've sent an email to sales_en@vkb-sim.pro, as suggested above, but I thought I would also post in here in case @UIV might see it and suggest another route.
Thanks.
Re: Need some support...Broken Trigger..
Hello. I'm in need of one or two metal triggers, Please.......Thank You MissPiggy
- rrohde
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Re: Need some support...Broken Trigger..
Email me at NorthAmerica@VKB-Pro.sim; thanks.
VKB North America
https://VKBcontrollers.com
https://VKBcontrollers.com
Re: Need some support...Broken Trigger..
Hi guys
If you have the pedals mk. IV you can use the keychine with the metal trigger
I used it for the Gladiator(be aware it is risky for your fingers and eyes).
Bye, David
If you have the pedals mk. IV you can use the keychine with the metal trigger
I used it for the Gladiator(be aware it is risky for your fingers and eyes).
Bye, David
Re: Need some support...Broken Trigger..
rrohde wrote:James,
your new Gladiator metal trigger is on the way! Sorry it took us this long, but you're taken care off!
Enjoy.
Great Xmas Pressie.. Thanks so much..Top support VKB North America..Excellent
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