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Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Thu May 07, 2020 23:30
by Olakeen
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Thu May 07, 2020 23:36
by Olakeen
And.... no change. Still dead.
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Fri May 08, 2020 11:27
by Olakeen
I have opened a support ticket on my VKB-Shop account since the April 26 and I still don't have an official response.
Can I have a statement
by VKB on the taking into account of this ticket because I have, since my purchase, a faulty stick.
Is it usual to ask customers to try to repair a product under warranty themselves ? Sorry but I'm not an electronic engineer so ask me to dismount the joy and starting to connect pins with a screwdriver is going a little too far for me.
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Sun May 10, 2020 11:37
by Olakeen
Today the stick is blinking but still unusable. Was does that mean ?
https://youtu.be/DvHjV9mMJwE
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Tue May 12, 2020 3:22
by UIV
We will send you new PCB for replacement. Please email to
warranty@vkb-sim.pro
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Tue May 12, 2020 10:30
by Olakeen
Hello UIV, I just sent the email.
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Sat May 23, 2020 0:17
by Olakeen
VKB Europe send me a new motherboard and it's now working flawlessly.
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Sat May 23, 2020 3:43
by UIV
Good to know. Thanks for an information.
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Wed Dec 09, 2020 4:53
by hedi
Hello,
Mine has a similar issue.
No led status, no blinking, no windows detection
I tried with 2 others computers. Same...
What can I do ?
Best regards,
Hedi
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Wed Dec 09, 2020 5:14
by fallout9
Please follow the same steps as above and provide order number and a description of the issue.
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Wed Dec 09, 2020 14:10
by hedi
Hello,
Unfortunatly, I have no VBK order number.
I've bought in France (local dealer) in Sept-2017 :/
Is there any way to buy a new PCB ?
Regards,
Hedi
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Wed Dec 09, 2020 20:37
by fallout9
Doesn’t matter, just write to that email address and explain the symptoms. But before that it wouldn’t hurt to open up the base and check if the wires and cables are properly plugged in. Check also the USB cable to make sure it’s working fine.
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Wed Dec 09, 2020 23:52
by hedi
Ok fallout9.
I've opened to check cables. Everything seems OK.
So I decide to check if the USB +5V is coming to the board. => OK
Unplugged all axis connection to retry USB detection => Still not detected, no LED
I've send a email last Saturday.
Regards,
Hedi
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Thu Dec 10, 2020 17:02
by Escapetaxi
Is that leftover Flux? I don't think it is good for Microchips, if they soak this in...?
Re: GLADIATOR MK.II Windows 10 detection problem
Posted: Sun Dec 13, 2020 3:08
by UIV
Please email to the our dealer. He has spare parts.
It's look like a refurbished PCB and the little black chip is sticky.
