Gladiator Y-Axis BACK not registering

[RealVhem]

Followed your recommendation. Screenshot after updating firmware and recalibrating. The stick is still not recognizing the yaxis movement - which is why it's not calibrating / updating the values after calibration. I have a ticket open - hoping I can get more help or a replacement.

[Ron61]

Try changing the MPL parameter value from 9 to 10 on both axes, write it to the controller with the Set button and recalibrate. Show screenshot.

[RealVhem]

Updated per your direction - worked for 1 but still not registering y-axis back:

[RealVhem]

Wanted to send a quick update to the community. The tech service identified that the wires were incorrectly put together in the product I received, they provided a screenshot on the proper order of the wires. I found a video online on how to remove the wires from the 'housing' and reorder them. After resetting the device and re-running calibration it seems the y-axis is now working as designed.

Correct Wire Order

Post wire swap calibration result

Post wire swap calibration result

[Ron61]

Bingo! I need to take a closer look at the photo on the connecting cable.