Gladiator NXT no longer recognized

[mack33g]

Hi everyone,

My gladiator NXT used to work just fine (blue light when plugged in). Tried to use it today (it's been about 2 weeks since last trying) and it is no longer recognized.

* When you first plug in the controller, you'll see a brief white and red light
* Then no lights

Here's what VKBDevCfg and ZBootloader look like:

I've turned off my pc and back on, I've tried doing a hard reset by shorting the boot pins. While shorting, and plugging in, I get the white and red light - no changes in zbootloader or vkbdevcfg.
Could anyone please help? Thanks!

[fallout9]

Disconnect and plug back the white connectors inside the base. Plug into the computer directly, not through any USB hub.

[mack33g]

Thanks fallout9,

No luck - still the same. Not recognized in vkbdevcfg nor zbootloader, and still the white and red light. I've also tried in a couple of different usb sockets on the PC.

[fallout9]

Any other computer/laptop available to try it on?

[mack33g]

Yes - tried it on 2 other machines. After plugging in, just white with red light and then lights off. Checked in vkbdevcfg, nothing in the top left area.

[fallout9]

Then I think it's time to fill up a service ticket.

[mack33g]

thanks for helping to troubleshoot