GLADIATOR MK.II Windows 10 detection problem

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Olakeen
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Re: GLADIATOR MK.II Windows 10 detection problem

Postby Olakeen » Thu May 07, 2020 23:30

I will try this operation but... is it normal that the chip is in this "condition" ? :roll: It's look like a refurbished PCB and the little black chip is sticky.

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Olakeen
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Re: GLADIATOR MK.II Windows 10 detection problem

Postby Olakeen » Thu May 07, 2020 23:36

And.... no change. Still dead. :|

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Re: GLADIATOR MK.II Windows 10 detection problem

Postby Olakeen » Fri May 08, 2020 11:27

I have opened a support ticket on my VKB-Shop account since the April 26 and I still don't have an official response.

Can I have a statement by VKB on the taking into account of this ticket because I have, since my purchase, a faulty stick.
Is it usual to ask customers to try to repair a product under warranty themselves ? Sorry but I'm not an electronic engineer so ask me to dismount the joy and starting to connect pins with a screwdriver is going a little too far for me. :|

Olakeen
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Re: GLADIATOR MK.II Windows 10 detection problem

Postby Olakeen » Sun May 10, 2020 11:37

Today the stick is blinking but still unusable. Was does that mean ?

https://youtu.be/DvHjV9mMJwE

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UIV
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Re: GLADIATOR MK.II Windows 10 detection problem

Postby UIV » Tue May 12, 2020 3:22

We will send you new PCB for replacement. Please email to warranty@vkb-sim.pro

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Re: GLADIATOR MK.II Windows 10 detection problem

Postby Olakeen » Tue May 12, 2020 10:30

Hello UIV, I just sent the email.

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Re: GLADIATOR MK.II Windows 10 detection problem

Postby Olakeen » Sat May 23, 2020 0:17

VKB Europe send me a new motherboard and it's now working flawlessly.

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UIV
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Re: GLADIATOR MK.II Windows 10 detection problem

Postby UIV » Sat May 23, 2020 3:43

Good to know. Thanks for an information.


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