VKB-SIM

Hello SquidgyB, The invoice is electronically uploaded as usual (and it is not possible to create a parcel label without it). So it is all should be there. I am awaiting for confirmation from UPS but from my experience most likely the parcel is lost. It rarely happens with UPS though. We will prepar...

Hi SquidgyB,

Yes, it is very unfortunate... I will escalate it to UPS people and will update you on it.

Hello vandenhecket, It is possible that PayPal payment failed. If it happens, PayPal will cancel the transaction and refund the amount back to your account within 24 hours. In this case our store does not get a payment confirmation and your order is not placed. I would propose to repeat ordering whe...

Thanks for the update, Funky! Yes, we communicated via ticket system already

Hi GordonH, We constantly work with your issue. It has been escalated to UPS on Friday to our account manager. Today we received the answer that investigation is started. We immediately re-shiped a new item to you. We do not reply over weekend to the tickets so I wouldn't count 5 days since my last ...

Hello Seatbose80, Thanks for the video. It is very handy. The ticket is now responded. Actually, due to strong damping effect, the grip might slight difference when it is moved in different directions. it is not ideal when the grip moves without load but it is not affecting accuracy and precision of...

Hi tfboy, Sorry, it is not possible to ship to your address in France wihout VAT. Since Great Britain has left EU, GB VAT numbers are not validated against EU database.Therefore, it is not eligible to ship without applying valid EU VAT number. As your order is to be shipped to France, we have to app...

Hello AesirHunter,

We have extended our support team so all new tickets are answered in time. Usually within 24 hours or so. Your ticket has just been responded

Hi SquidgyB,

Yep, it is ready to be picked up by a courier. Tomorrow it will start moving. Sorry it took some extra time to get all needed components

Hello SquidgyB,

Sorry for some delay. We have got long-awaiting shipments which travelled to us several month due to covid outbreak in Yantin. This week we are still overloaded but getting back to normal schedule and on Monday all awaiting order should be processed and shipped.

Hi guys,
The ticket was resolved and closed today. I will close the thread.

Hi messiah,

I will prepare a cable for sending today. Just need to know what exact model of GF base as the cables are different for different variants of GF base. Just replied on your ticket...

Hi Leonardo,

Sorry for the delay. But I have better deal for you now Please, provide me the details for the invoice via the ticket and it will be created asap.

Cheers,
Eduard

Hi FireNLD,

Sorry for some delay with my answer. The tickets are replied. The replacement part is to be shipped tomorrow. Returned item is inspected and refunded.

Hello Morgan,

The payment has arrived and your order is being processed. It will be shipped today. Tthe ticket is also replied

Thanks for the purchase!