VKB-SIM

Hi guys, We are working with UPS constantly to resolve the issue with number of parcels which were shipped in the middle of January. Parcels sent in the first week of Jan and in February are delivered. It seems that UPS has improved the service significantely. So we are now ready to open shipping to...

As it was there mistake I sincerely hope that they will not add any fee as well as the VAT. Can you please double check that with UPS as otherwise I am more interested in a full refund Unfortunately, it is new UK government rule. There is a charge of UK VAT for any shipment from the EU. I think UPS...

Placed an order on Dec 24th and it was shipped on 19th January only to be returned to the shipper on 23rd January. I have no idea where the shipment is or whether the original UPS tracking works. Other than knowing that there is a huge issue with UPS I have no idea what is going on or where my item...

it was a discount is only on MCG EN variant
big sale is typically offered on black friday only

I think mines been lost/stolen/extremely damaged by UPS. cleared customs 27/01/21 no movement since that Hi TemujinRain94, no worries, I don't think that there is any problem with your parcel but some delay. I agree that two weeks is too long but the good thing is that it is already in England and ...

Hi guys, UPS is also steering now the amount of parcels to be shipped to the UK as far as I know. I have just finished analysis for the UK shipments and see that last week it has been some improvements. ~70-80 % o of parcels were delivered within 7-10 days But some are stuck for much longer. It is r...

Hi Harry and all, I have discussed your case (and other cases) today with our UPS rep. Well, the parcels are laying in Eindhoven or in the trucks awaiting for permission to move to UK. The sorting centers in the Netherlands are very busy but now in much better state as new personnel were hired and a...

Order #15217 - they probably need an invoice - send it PLZ! It is stuck, indeed. The paper invoices are probably lost. There are many new people hired to work on the UK parcels and I am sure it will be some lost papers etc... But they didn't ask me (usually they ask if they miss anything) I have se...

Hi guys, sorry for confusion. Notifications for NXT Premium Right was sent by mistake.

The NXT shipment is expected to arrive to the store on the 22nd of February.

Hello kirito126,

the ticket is answered. The replacement cable will be sent today. Please reply to the ticket to confirm your shipping address.

My ship date has slipped again. It’s now 4th Feb, it shipped on the 6th of Jan. I need someone in VKB to escalate this to someone with UPS who has some level of authority. If this was due to missing information or me not paying fees etc. then I’d understand, but they won’t tell me anything. Somebod...

Just sent.

And, please, hurry up. The parcel will be returned back to us if you do not pick it up in time.

Hi Sinople,

The tracking link email might be passed to your spam folder.

I see that the UPS driver couldn't manage to deliver it to you and the parcel has been re-routed to the nearest UPS access point.
I will send you the tracking information to PM

Hi Aco,

I think that the issue is resolved
Thank you for your support. We got a new colleague on board who is helping me with tickets now.

My pedals just went through an export scan 3 days in a row with no other update, back in the NL again. I wouldn't trust to this information much. It might be misleading (as far as I saw in few cases). I guess that the processes are not fully adjusted to the new post-Brexit situation therefore the s...