Search found 680 matches

by Eduard VKB FSC
Mon Feb 01, 2021 2:58
Forum: VKB FSC Europe
Topic: Question about UK 20% VAT & duty tax.
Replies: 22
Views: 8390

Re: Question about UK 20% VAT & duty tax.

Guys, thank you for sharing your experience. I hope to get in contact with UPS rep on Monday to clarify overall situation. UPS informed us last week that delays are expected. When we realized that delays are very long, tried to ship via DHL but they even didn't accept our parcels (due to overload). ...
by Eduard VKB FSC
Mon Feb 01, 2021 2:48
Forum: VKB FSC Europe
Topic: VKB Shipping to UK
Replies: 197
Views: 94296

Re: VKB Shipping to UK

Hi guys, The shipping to the UK is our great concern. Since the UK has left EU, there were new export/import rules implemented. I discussed it with our UPS rep and she confirmed that it is now similar to other non-EU destinations like Norway or Switzerland. I see that only the first week of the year...
by Eduard VKB FSC
Fri Jan 15, 2021 2:17
Forum: VKB FSC Europe
Topic: Gladiator not delivered
Replies: 5
Views: 2521

Re: Gladiator not delivered

Hi MoleUK,

It might be that some shipments are delayed due to additional paperwork needed in post-brexit situation. We do our best to speed it up.
by Eduard VKB FSC
Tue Jan 12, 2021 2:44
Forum: VKB FSC Europe
Topic: When will the MCG U be shipped?
Replies: 6
Views: 3044

Re: When will the MCG U be shipped?

Short update: the first MCG U batch for EU is not yet shipped. HQ needs few more days to check and test everything to make sure it is all good. It might arrive to our store on Friday but most likely it will be early next week.
by Eduard VKB FSC
Tue Jan 12, 2021 2:41
Forum: VKB FSC Europe
Topic: VKB Gladiator NXT premium restock
Replies: 15
Views: 6832

Re: VKB Gladiator NXT premium restock

Hello, I am similarly wanting to upgrade my ordered NXT from Standard Right to Premium Right (Order #13009, not shipped). Would you happen to have spare premiums or premium upgrade parts available with the incoming shipment? I think I have answered via the ticket. There is a complication for your o...
by Eduard VKB FSC
Tue Jan 12, 2021 2:34
Forum: VKB FSC Europe
Topic: Order #13007
Replies: 3
Views: 1603

Re: Order #13007

Hello Michel, I think I have answered the ticket already. We communicated the reason on the product page and in the site news (and even on this forum) but I agree we should make it more noticeable. In short, your order will be shipped this week. We expect NXT to arrive very soon and will start shipp...
by Eduard VKB FSC
Tue Jan 12, 2021 2:31
Forum: VKB FSC Europe
Topic: Gladiator not delivered
Replies: 5
Views: 2521

Re: Gladiator not delivered

Hello John488, We allows to buy NXT earlier to make it easier for our UK clients. The orders placed and paid in 2020 are handled according to pre-brexit schema and bypassing Custom clearance. However, the delivery of NXT to the store has been delayed for a week. We are getting it this week instead o...
by Eduard VKB FSC
Tue Jan 12, 2021 2:28
Forum: VKB FSC Europe
Topic: Ticket #3681 - It's been over a month
Replies: 1
Views: 1196

Re: Ticket #3681 - It's been over a month

Hi Jens,

Sorry for delay with your ticket. The spare parts will be shipped tomorrow.
by Eduard VKB FSC
Thu Jan 07, 2021 2:15
Forum: VKB FSC Europe
Topic: Change payment order 15115
Replies: 2
Views: 1418

Re: Change payment order 15115

Hi CorbeauNoiraud
Done :D
by Eduard VKB FSC
Thu Jan 07, 2021 2:08
Forum: VKB FSC Europe
Topic: VKB Gladiator NXT premium restock
Replies: 15
Views: 6832

Re: VKB Gladiator NXT premium restock

Hi fishgraete, NXT is already in the port of Rotterdam but not yet fully processed by Custom office. It was a delay of few days actually so the expected day of arrival is Tuesday next week (Jan 12) Than we start dispatching NXT. Hi folks who are looking for a next opportunity to buy NXT Premium. Nex...
by Eduard VKB FSC
Thu Jan 07, 2021 2:01
Forum: VKB FSC Europe
Topic: Support ticket #3799, no answer since december 23
Replies: 14
Views: 5872

Re: Support ticket #3799, no answer since december 23

Hi guys,

some tickets are answered, some are still pending. We will get it sorted asap.
by Eduard VKB FSC
Thu Jan 07, 2021 1:47
Forum: VKB FSC Europe
Topic: When will the MCG U be shipped?
Replies: 6
Views: 3044

Re: When will the MCG U be shipped?

Hi Pikas62,

HQ is preparing MCG Ultimate for EU customers. We expect it to receive the shipment next week. Then MCG U will be dispatched to the customers.
by Eduard VKB FSC
Sun Dec 27, 2020 17:18
Forum: Official announcements
Topic: VKB stock in Europe situation + shipment options
Replies: 9
Views: 15066

Re: VKB stock in Europe situation + shipment options

Hello n9qv24, It is not entirely correct. We offer MCG Ultimate via fast re-stock (China Express Airlift). All other products are not available via fast re-stock as we have most of them in regular stock. For NXT the regular re-stock is expected within a week. There is no need to pay extra for fast r...
by Eduard VKB FSC
Tue Dec 22, 2020 3:55
Forum: VKB FSC Europe
Topic: VKB Gladiator NXT premium restock
Replies: 15
Views: 6832

Re: VKB Gladiator NXT premium restock

The containership is cruizing to Rotterdam port and should arrive for unboarding in a week or so. We plan to start selling NXT around Dec, 27 to let people from the UK to buy it using the old before-brexit rules. Then the items shipped on the first week of January will not need to pass Custom cleara...
by Eduard VKB FSC
Tue Dec 22, 2020 3:48
Forum: VKB FSC Europe
Topic: VKB-Sim Gladiator Mk.II Joystick (Open-box) stock
Replies: 2
Views: 1583

Re: VKB-Sim Gladiator Mk.II Joystick (Open-box) stock

Well, it will be. Yes, we do have some amount of Gladiator Mk.II in stock which needs to be tested and prepared for shipment. It is all manual activity so there are always more important tasks appears. I believe that now as pre-Christmas pressure is getting out, it will be some time to offer a set o...

Go to advanced search