Search found 680 matches
- Mon Feb 01, 2021 2:58
- Forum: VKB FSC Europe
- Topic: Question about UK 20% VAT & duty tax.
- Replies: 22
- Views: 8390
Re: Question about UK 20% VAT & duty tax.
Guys, thank you for sharing your experience. I hope to get in contact with UPS rep on Monday to clarify overall situation. UPS informed us last week that delays are expected. When we realized that delays are very long, tried to ship via DHL but they even didn't accept our parcels (due to overload). ...
- Mon Feb 01, 2021 2:48
- Forum: VKB FSC Europe
- Topic: VKB Shipping to UK
- Replies: 197
- Views: 94296
Re: VKB Shipping to UK
Hi guys, The shipping to the UK is our great concern. Since the UK has left EU, there were new export/import rules implemented. I discussed it with our UPS rep and she confirmed that it is now similar to other non-EU destinations like Norway or Switzerland. I see that only the first week of the year...
- Fri Jan 15, 2021 2:17
- Forum: VKB FSC Europe
- Topic: Gladiator not delivered
- Replies: 5
- Views: 2521
Re: Gladiator not delivered
Hi MoleUK,
It might be that some shipments are delayed due to additional paperwork needed in post-brexit situation. We do our best to speed it up.
It might be that some shipments are delayed due to additional paperwork needed in post-brexit situation. We do our best to speed it up.
- Tue Jan 12, 2021 2:44
- Forum: VKB FSC Europe
- Topic: When will the MCG U be shipped?
- Replies: 6
- Views: 3044
Re: When will the MCG U be shipped?
Short update: the first MCG U batch for EU is not yet shipped. HQ needs few more days to check and test everything to make sure it is all good. It might arrive to our store on Friday but most likely it will be early next week.
- Tue Jan 12, 2021 2:41
- Forum: VKB FSC Europe
- Topic: VKB Gladiator NXT premium restock
- Replies: 15
- Views: 6832
Re: VKB Gladiator NXT premium restock
Hello, I am similarly wanting to upgrade my ordered NXT from Standard Right to Premium Right (Order #13009, not shipped). Would you happen to have spare premiums or premium upgrade parts available with the incoming shipment? I think I have answered via the ticket. There is a complication for your o...
- Tue Jan 12, 2021 2:34
- Forum: VKB FSC Europe
- Topic: Order #13007
- Replies: 3
- Views: 1603
Re: Order #13007
Hello Michel, I think I have answered the ticket already. We communicated the reason on the product page and in the site news (and even on this forum) but I agree we should make it more noticeable. In short, your order will be shipped this week. We expect NXT to arrive very soon and will start shipp...
- Tue Jan 12, 2021 2:31
- Forum: VKB FSC Europe
- Topic: Gladiator not delivered
- Replies: 5
- Views: 2521
Re: Gladiator not delivered
Hello John488, We allows to buy NXT earlier to make it easier for our UK clients. The orders placed and paid in 2020 are handled according to pre-brexit schema and bypassing Custom clearance. However, the delivery of NXT to the store has been delayed for a week. We are getting it this week instead o...
- Tue Jan 12, 2021 2:28
- Forum: VKB FSC Europe
- Topic: Ticket #3681 - It's been over a month
- Replies: 1
- Views: 1196
Re: Ticket #3681 - It's been over a month
Hi Jens,
Sorry for delay with your ticket. The spare parts will be shipped tomorrow.
Sorry for delay with your ticket. The spare parts will be shipped tomorrow.
- Thu Jan 07, 2021 2:15
- Forum: VKB FSC Europe
- Topic: Change payment order 15115
- Replies: 2
- Views: 1418
Re: Change payment order 15115
Hi CorbeauNoiraud
Done
Done
- Thu Jan 07, 2021 2:08
- Forum: VKB FSC Europe
- Topic: VKB Gladiator NXT premium restock
- Replies: 15
- Views: 6832
Re: VKB Gladiator NXT premium restock
Hi fishgraete, NXT is already in the port of Rotterdam but not yet fully processed by Custom office. It was a delay of few days actually so the expected day of arrival is Tuesday next week (Jan 12) Than we start dispatching NXT. Hi folks who are looking for a next opportunity to buy NXT Premium. Nex...
- Thu Jan 07, 2021 2:01
- Forum: VKB FSC Europe
- Topic: Support ticket #3799, no answer since december 23
- Replies: 14
- Views: 5872
Re: Support ticket #3799, no answer since december 23
Hi guys,
some tickets are answered, some are still pending. We will get it sorted asap.
some tickets are answered, some are still pending. We will get it sorted asap.
- Thu Jan 07, 2021 1:47
- Forum: VKB FSC Europe
- Topic: When will the MCG U be shipped?
- Replies: 6
- Views: 3044
Re: When will the MCG U be shipped?
Hi Pikas62,
HQ is preparing MCG Ultimate for EU customers. We expect it to receive the shipment next week. Then MCG U will be dispatched to the customers.
HQ is preparing MCG Ultimate for EU customers. We expect it to receive the shipment next week. Then MCG U will be dispatched to the customers.
- Sun Dec 27, 2020 17:18
- Forum: Official announcements
- Topic: VKB stock in Europe situation + shipment options
- Replies: 9
- Views: 15066
Re: VKB stock in Europe situation + shipment options
Hello n9qv24, It is not entirely correct. We offer MCG Ultimate via fast re-stock (China Express Airlift). All other products are not available via fast re-stock as we have most of them in regular stock. For NXT the regular re-stock is expected within a week. There is no need to pay extra for fast r...
- Tue Dec 22, 2020 3:55
- Forum: VKB FSC Europe
- Topic: VKB Gladiator NXT premium restock
- Replies: 15
- Views: 6832
Re: VKB Gladiator NXT premium restock
The containership is cruizing to Rotterdam port and should arrive for unboarding in a week or so. We plan to start selling NXT around Dec, 27 to let people from the UK to buy it using the old before-brexit rules. Then the items shipped on the first week of January will not need to pass Custom cleara...
- Tue Dec 22, 2020 3:48
- Forum: VKB FSC Europe
- Topic: VKB-Sim Gladiator Mk.II Joystick (Open-box) stock
- Replies: 2
- Views: 1583
Re: VKB-Sim Gladiator Mk.II Joystick (Open-box) stock
Well, it will be. Yes, we do have some amount of Gladiator Mk.II in stock which needs to be tested and prepared for shipment. It is all manual activity so there are always more important tasks appears. I believe that now as pre-Christmas pressure is getting out, it will be some time to offer a set o...