VKB-SIM

Hello smorxel, Thanks for the purchase. It is about to be shipped but there is an issue as you chose "consolidated" shipping but there is no other orders to consolidate with. I think it was a mistake when you placed the order. I will create a separate order to cover the shipping cost to yo...

Hello Javier,
Just linked your account. Thanks for the purchase! It will be shipped tomorrow.

Hi guys, The items are in stock for most of current orders and arriving. We constantly shipping orders. Sorry for silence on the forum just helping my colleague with shipment to clear the backlog as fast as possible. Right now the waiting time for EVO products to be shipped is 10 days and getting sh...

Hello Quentin,

Your replacement cable with connector was sent to you last week. It should arrive to you these days. If it is not arrived within couple of days, we will re-ship it again.

Hello Viktor-9,

No worries, we missed your ticket unfortunately. We will arrange cancellation for you.

Hi guys, The USM S-GL and T-Rudder pedals shipment is not yet arrived. But we were promised that delivery company delivers to us by the end of the week. Don't get confused with EVO products :-) we have weekly re-stock but it is smaller and delivered via air shipment. USM S-GL and T-Rudder pedals are...

Hello badgrandpa,

The upgrade is arriving in the beginning of July. That's current ETA.

Hello Kolf,

we plan to open orders on Friday. Expecting to receive cargo and re-stock Ultimate variant by the end of this week.

Hi guys, We have received another batch of EVO products . We will start shipping EVO tomorrow. I see that some variants of EVO (e.g. Omni Throttle variant or Premium Left-Handed) has now three weeks waiting time. For the other one is about two weeks or even there is no waiting time (KG12 variant). P...

Hello tomsenpai, We are going to cover all orders placed in May following the principle "first come, first served". Right now ETA is a bit shifted to June, 3. Then we will start shipping. If the batch arrives not too late on Friday we might ship your order. Otherwise it will be Monday. But...

Just to confirm that we have communicated via ticket/email and the issue is solved

Hi Erokz,

as we have communicated already via ticket/email so just want to confirm here on the forum that it has been solved and your account and orders are linked

Hello Simon,
It is now linked

Hello raycarys, yes, 28 days is too long I agree. The investigation is now started. We will see if the order should be re-shipped via different vendor. Unfortunately shipping via UPS is way too expensive when it is delivered to most of islands in EU so we use alternative options. But it is not that ...

igmack wrote:Ok, thanks. I’ll leave it for a couple of days. But, there is a time limit on returns!

Hi igmack,
No worries, as soon as you send us your wish to return and it is within two weeks since you received your parcel, it is fine. If you can let me know your ticket number, I will check.