VKB-SIM

Please send a request to sales@vkb-sim.pro.

You might have to reset it to default - click the Default button under the Tools tab, then click Yes to the configure popup which shows up after restart, then calibrate. You can use both joystick and rudders on the same black box, but only on the mkIII one.

Adjust the your monitor resolution while using the app.

Send a request to sales@vkb-sim.pro please, you'll probably get some spares with only shipping cost.

I just said that you could get anything if you ask for it. Your conclusions and the tone of your post make me stop here on this subject.

Flashing doesn't help, resetting to default and initializing do, as explained above. If it's still not working please fill up a service ticket.

They were off for the CNY celebrations, just update the ticket, everything's back full steam now.

Hopefully they will get back in store later this month.

Release the fastener, make sure the grip went all the way in on the base, then retighten the fastener. Afterwards, run VKBdevCfg, click Default button under the Tools tab, click Yes to the following popup asking to configure, then calibrate.

Fill out a service ticket on this please.

Just fill up a ticket with your local vendor.

The pins on bottom of the grip are supposed to dig into the contact pads on the base for proper contact. The space shown in pics should not matter as long as the fastener is properly tightened when the 2 elements are in contact. But we do provide replacements for both pins and contact pads boards, j...

I would suggest to ask about it on our Discord server or Reddit, as you'll get more eyes on it.
In any case, if you'll go for double OTAs you can revert any of them to regular joystick by swapping the OTA with the straight connector.

Should be back in store together with the GF systems, in March.

Check the connection - release the fastener, make sure the base is fully inserted into the grip, tighten the fastener.