VKB-SIM

Yes, the ticket must be attached to an order number.

That's alright, you can either repair them yourself if you're handy or fill up for a service ticket to get a new cable. But, if that's the case, make sure you're using the sleeve included, as indicated in the quick guide, in order to avoid further damage.

You can find here previous and beta firmware packages. Don't forget to match them with the VKBDevCfg version.

You can return the MFH or both the MFH and the STECS and get the other model if you think it'd fit you better. But it'd be appreciated if you won't open the boxes before shipping back.

The ministicks on the MCG are not removable (only on the MCG Ultimate), but that doesn't mean you can't use the 2 devices with the same Black Box. What Black Boxes do you have? Are they black or orange and, if they're black, are they MKII or III (should write on them)?

So you want to have the STEM in vertical position? If that's the case you'll need a USB C to USB C cable (can't find it on the EU page, but you can ask the vendor to get one for you). Also, if you remove the STEM from the STECS you'll end up with an empty portion of the base plate. You can get the M...

2.16.5 is safe to use.

You actually don't need to program anything, just reset the device to default, click Yes at the configure popup and you're good to go and bind it in any game. But, if you want more that that you can program the device in many ways; a good example is using the the Flaps and Landing Gear levers as axe...

Check the connection between grip and base. Make sure the cable is properly plugged into the USB board and check if any of the 3 wires is damaged.

Most probably yes, but you'll have to contact the local dealer for that.

Most probably yes.

This is something that you'll have to try by yourself, as it's hard to say if they will interfere with the sensors or not.

Please contact the vendor for this kind of info.

Run VKBDevCfg, select the STECS at the top, press the Default button under the Tools tab, then click Yes at the configure popup. Calibrate afterwards by following the instructions on screen.

Try to press harder on the one without dimples while tightening the fastener, for better contact.