VKB-SIM

Sorry - I was out for the weekend (and the guys in Europe might be, too) - we will look into it.
The shop should be OK, it must be a momentary glitch.
Please bear, it will be alright soon!

IVAN01rch wrote:Support e-mail looks non responsive.

Sorry for that, we will try to help!

Grinddude wrote:check the status or update

In the meantime, here is what you can do to clarify your ticket status:
1 - leave a short message at the shop site
2 - leave a short email message to the shop operator
It'd be wise to mention the error message issue there, too.

I keep receiving the attached error message Thanks for the signal. We will definitely ask the maintenance guys to follow the case. This is not the way the site should behave, regardless whether your ticket gets answered, or whatever. Sorry for that - the shop is far from maturity age, software migh...

First of all, which country are you in?

Наверняка можно, но сначала пожалуйста обратитесь к дилеру, у которого вы купили ГФ (или к дилеру, отвечающему за вашу страну/территорию). Я не пытаюсь отстраниться от помощи, конечно. Просто так может получиться и быстрее, и дешевле. Если не сработает - напишите мне в личку с приложением email-обме...

I'd recommend you to contact the dealer wasting no time, i.e. right now. With just the order number we can't even figure out where you are. Orders are normally processed by the dealers, we at the HQ don't see order details until we receive a summary from the dealer. Anyway, please hurry to inquire a...

This inquiry was about the MK2/MK3 base-to-MK4 upgrade kit I remember recommending the topic starter to contact the staff at Aliexpress shop. Same goes to everyone who can't find a specific item at their local dealership. There are some articles in our storage that are very seldom looked for after ...

VKB is switching to working in the United States directly. There is no change in VKB operations in North America other that we're not working through the dealer anymore, but directly from our US location. This way we'll be able to have a better control over shipping and also provide more products fr...

No ignoring the ticket is something we try to avoid by any means. After all the guys who are in the US are no Chinese (for the record: neither are most of VKB core guys who are in China, with a few exceptions) hence they don't care for Chinese New Year. If you haven't been helped out yet, tell me yo...

Has anyone contacted you from the dealer's office?
Please keep me updated, I need to go on holidays with clear conscience!

Hi Let me clarify this issue with the dealer in the EU. (He may not have what you need in stock, and given that Chinese New Year is only a few days away he knows that there is no way to solve the problem fast - but of course it is no excuse for cutting you off). Sorry for this pitiful experience, we...

Sorry for your ticket not being properly addressed - I need to know your location to pull the strings!

I would recommend you FIRST to Contact our shop at Aliexpress; please specify precisely what you are interested in (model, left/right, standard/premium, etc., etc.); If no joy, then write to me directly (via DM at this very forum), and I will see if I can help. Normally the guys at Ali are fast to r...

No
SEM can be attached to either side of the G'r NXT base, or even be fixed vertically onto the pair of dedicated plastic holders!