VKB-SIM

First of all, which country are you in?

Наверняка можно, но сначала пожалуйста обратитесь к дилеру, у которого вы купили ГФ (или к дилеру, отвечающему за вашу страну/территорию). Я не пытаюсь отстраниться от помощи, конечно. Просто так может получиться и быстрее, и дешевле. Если не сработает - напишите мне в личку с приложением email-обме...

I'd recommend you to contact the dealer wasting no time, i.e. right now. With just the order number we can't even figure out where you are. Orders are normally processed by the dealers, we at the HQ don't see order details until we receive a summary from the dealer. Anyway, please hurry to inquire a...

This inquiry was about the MK2/MK3 base-to-MK4 upgrade kit I remember recommending the topic starter to contact the staff at Aliexpress shop. Same goes to everyone who can't find a specific item at their local dealership. There are some articles in our storage that are very seldom looked for after ...

VKB is switching to working in the United States directly. There is no change in VKB operations in North America other that we're not working through the dealer anymore, but directly from our US location. This way we'll be able to have a better control over shipping and also provide more products fr...

No ignoring the ticket is something we try to avoid by any means. After all the guys who are in the US are no Chinese (for the record: neither are most of VKB core guys who are in China, with a few exceptions) hence they don't care for Chinese New Year. If you haven't been helped out yet, tell me yo...

Has anyone contacted you from the dealer's office?
Please keep me updated, I need to go on holidays with clear conscience!

Hi Let me clarify this issue with the dealer in the EU. (He may not have what you need in stock, and given that Chinese New Year is only a few days away he knows that there is no way to solve the problem fast - but of course it is no excuse for cutting you off). Sorry for this pitiful experience, we...

Sorry for your ticket not being properly addressed - I need to know your location to pull the strings!

I would recommend you FIRST to Contact our shop at Aliexpress; please specify precisely what you are interested in (model, left/right, standard/premium, etc., etc.); If no joy, then write to me directly (via DM at this very forum), and I will see if I can help. Normally the guys at Ali are fast to r...

No
SEM can be attached to either side of the G'r NXT base, or even be fixed vertically onto the pair of dedicated plastic holders!

The latest I knew was that our Emergency Response Elves were taking off to help you.
Have you got the problem solved? Shall I unflag this issue?

Hi, I think I also saw your request at reddit. Help will come soon, hold on.

Sorry for the mishap. Nothing new in the "HOW TO GET HELP" algorithm: first, please open a support ticket with the dealer. It doesn't matter whether the device is, or is not, under warranty, or whether the problem is caused by a maker's defect, or user's mistake. Please open the ticket. He...

Hi,
I was doing my routine once-in-a-couple-of-months checking of unanswered posts, and I bumped into yours. First, I need to apologize for the mishap. Next, has this issue been resolved?