Search found 680 matches

by Eduard VKB FSC
Wed Feb 08, 2023 12:16
Forum: VKB FSC Europe
Topic: Support ticket follow-up
Replies: 1
Views: 2494

Re: Support ticket follow-up

Hello EdmondDantes,

No worries, you are not forgotten. The new part is shipped from HQ and will arrive with us with the new batch. It should be in our hands in about 10-12 days from now. Then we will ship it to you.
Sorry for delay with the ticket update. Now it is updated :-)
by Eduard VKB FSC
Wed Feb 08, 2023 1:14
Forum: General discussions
Topic: bad assistance
Replies: 3
Views: 2929

Re: bad assistance

Hello Shogma, Sorry for delay. Actually your ticket should be assigned to the technical specialist but instead it stayed in my queue and unfortunately I missed it. I have sent you the reply in the ticket on the 4th of Feb that we are ready to ship you the replacement gimbal. But need to get a confir...
by Eduard VKB FSC
Wed Feb 08, 2023 1:09
Forum: VKB FSC Europe
Topic: Arrival of next batch
Replies: 204
Views: 1103474

Re: Arrival of next batch

Hi romulus262,

The next batch is arriving in about two weeks. It will include WWII Throttle and T-Rudder pedals
by Eduard VKB FSC
Wed Feb 08, 2023 1:07
Forum: VKB FSC Europe
Topic: Super fast delivery!
Replies: 3
Views: 3249

Re: Super fast delivery!

Thanks dotPhi ! I guess you are based in Europe. We worked during CNY indeed :-)
by Eduard VKB FSC
Wed Feb 08, 2023 1:03
Forum: VKB FSC Europe
Topic: Ticket system broken/down?
Replies: 8
Views: 3997

Re: Ticket system broken/down?

Hello Thomas,
Did you try to open a ticket using a contact form on the website ?
https://flightsimcontrols.com/contacts/
Also emails are sent as far as I could see.
by Eduard VKB FSC
Wed Feb 08, 2023 0:59
Forum: VKB FSC Europe
Topic: Waiting for ticket answer since December
Replies: 2
Views: 2772

Re: Waiting for ticket answer since December

Hello BuddhA, Replied to the ticket. Yes, we tried to re-ship before holiday break but didn't get the information from you. Afterwards, we have been clearing up the backlog from December and missed your order. Sorry for delay. Just let us know (via ticket) if you still want your order or wish to ref...
by Eduard VKB FSC
Fri Oct 14, 2022 0:58
Forum: VKB FSC Europe
Topic: Product have not been shipped in 1 month and VKB thinks this is okay
Replies: 2
Views: 7129

Re: Product have not been shipped in 1 month and VKB thinks this is okay

PostNL claims if a shipment from NL to my country (also in europe) takes more than 22 days I should contact the sender immediately so that an inquiry can be started. But VKB did not even respond my email stating they should contact postnl. This is unacceptable. Quote from their webpage "The or...
by Eduard VKB FSC
Thu Oct 06, 2022 10:20
Forum: VKB FSC Europe
Topic: Arrival of next batch
Replies: 204
Views: 1103474

Re: Arrival of next batch

Hi all, I would like to explain how we adjust the prices. Actually, the prices are USD based. That's how we pay for every batch arriving to us and import into EU. We never adjust our retail prices based on EUR/USD actual rate. I mean we do not try to make easy money to playing on currency rate chang...
by Eduard VKB FSC
Thu Oct 06, 2022 9:59
Forum: VKB FSC Europe
Topic: Wrong base
Replies: 6
Views: 3597

Re: Wrong base

Hi MrNice, We are in touch via ticketing system already. Just for people who is watching this thread - we shipped by mistake one NXT base instead of EVO. In this case we offer either replacement the base, 50% discount (if NXT base suits the customer) or free "NXT to EVO" upgrade set. Anywa...
by Eduard VKB FSC
Fri Aug 12, 2022 10:56
Forum: VKB FSC Europe
Topic: Ticket #8605
Replies: 3
Views: 3364

Re: Ticket #8605

Hello Zensp00n,

We shipped the replacement cable yesterday already. My colleague didn't update the ticket in time so he has just done it now.
by Eduard VKB FSC
Wed Aug 03, 2022 10:41
Forum: VKB FSC Europe
Topic: Gunfighter Mk.III ‘Modern Combat Edition’ Ultimate
Replies: 6
Views: 5785

Re: Gunfighter Mk.III ‘Modern Combat Edition’ Ultimate

Natalshadow wrote:Will the restock be large enough to have time to purchase or should I worry they sell through rapidly like concert tickets and should stand watch to not miss on it?

Yes, it is large. We would have also a large stock of Ultimate grips.
by Eduard VKB FSC
Wed Aug 03, 2022 1:19
Forum: VKB FSC Europe
Topic: VKB "WWII throttle"
Replies: 16
Views: 9272

Re: VKB "WWII throttle"

Hi guys, WWII throttle grip is shipped to us and should arrive next week.
Full module is expected to arrive by the end of August or in September.
by Eduard VKB FSC
Wed Aug 03, 2022 1:17
Forum: VKB FSC Europe
Topic: Double-charging for VAT
Replies: 13
Views: 7181

Re: Double-charging for VAT

Hello BetterDays, Thanks for sharing your experience. As far as I know the brokerage fee is fixed and not relevant how much is the order cost. The other part is VAT and it should be just 20% from the total amount paid for the order to us. We do not charge any VAT for any orders shipped outside of EU...
by Eduard VKB FSC
Wed Aug 03, 2022 1:12
Forum: VKB FSC Europe
Topic: GF MODERN COMBAT EDITION
Replies: 5
Views: 4387

Re: GF MODERN COMBAT EDITION

Hi kolf,

All MCG U variants (grip only or combo with GF base) are expected to arrive by the end of August.
by Eduard VKB FSC
Wed Aug 03, 2022 1:11
Forum: VKB FSC Europe
Topic: Arrival of next batch
Replies: 204
Views: 1103474

Re: Arrival of next batch

I ordered left OT EVO July 6 (#26692), can you tell us do you already got re-stock? We constantly re-stock EVO products. Currently waiting time is two weeks. For example, we ship now orders placed on the 20th of July. But it depends on concrete variant. Some variants shipped in one week of waiting ...

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