Hello EdmondDantes,
No worries, you are not forgotten. The new part is shipped from HQ and will arrive with us with the new batch. It should be in our hands in about 10-12 days from now. Then we will ship it to you.
Sorry for delay with the ticket update. Now it is updated
Search found 680 matches
- Wed Feb 08, 2023 12:16
- Forum: VKB FSC Europe
- Topic: Support ticket follow-up
- Replies: 1
- Views: 3729
- Wed Feb 08, 2023 1:14
- Forum: General discussions
- Topic: bad assistance
- Replies: 3
- Views: 4343
Re: bad assistance
Hello Shogma, Sorry for delay. Actually your ticket should be assigned to the technical specialist but instead it stayed in my queue and unfortunately I missed it. I have sent you the reply in the ticket on the 4th of Feb that we are ready to ship you the replacement gimbal. But need to get a confir...
- Wed Feb 08, 2023 1:09
- Forum: VKB FSC Europe
- Topic: Arrival of next batch
- Replies: 205
- Views: 1693096
Re: Arrival of next batch
Hi romulus262,
The next batch is arriving in about two weeks. It will include WWII Throttle and T-Rudder pedals
The next batch is arriving in about two weeks. It will include WWII Throttle and T-Rudder pedals
- Wed Feb 08, 2023 1:07
- Forum: VKB FSC Europe
- Topic: Super fast delivery!
- Replies: 3
- Views: 4689
Re: Super fast delivery!
Thanks dotPhi ! I guess you are based in Europe. We worked during CNY indeed
- Wed Feb 08, 2023 1:03
- Forum: VKB FSC Europe
- Topic: Ticket system broken/down?
- Replies: 8
- Views: 5783
Re: Ticket system broken/down?
Hello Thomas,
Did you try to open a ticket using a contact form on the website ?
https://flightsimcontrols.com/contacts/
Also emails are sent as far as I could see.
Did you try to open a ticket using a contact form on the website ?
https://flightsimcontrols.com/contacts/
Also emails are sent as far as I could see.
- Wed Feb 08, 2023 0:59
- Forum: VKB FSC Europe
- Topic: Waiting for ticket answer since December
- Replies: 2
- Views: 4139
Re: Waiting for ticket answer since December
Hello BuddhA, Replied to the ticket. Yes, we tried to re-ship before holiday break but didn't get the information from you. Afterwards, we have been clearing up the backlog from December and missed your order. Sorry for delay. Just let us know (via ticket) if you still want your order or wish to ref...
- Fri Oct 14, 2022 0:58
- Forum: VKB FSC Europe
- Topic: Product have not been shipped in 1 month and VKB thinks this is okay
- Replies: 2
- Views: 8583
Re: Product have not been shipped in 1 month and VKB thinks this is okay
PostNL claims if a shipment from NL to my country (also in europe) takes more than 22 days I should contact the sender immediately so that an inquiry can be started. But VKB did not even respond my email stating they should contact postnl. This is unacceptable. Quote from their webpage "The or...
- Thu Oct 06, 2022 10:20
- Forum: VKB FSC Europe
- Topic: Arrival of next batch
- Replies: 205
- Views: 1693096
Re: Arrival of next batch
Hi all, I would like to explain how we adjust the prices. Actually, the prices are USD based. That's how we pay for every batch arriving to us and import into EU. We never adjust our retail prices based on EUR/USD actual rate. I mean we do not try to make easy money to playing on currency rate chang...
- Thu Oct 06, 2022 9:59
- Forum: VKB FSC Europe
- Topic: Wrong base
- Replies: 6
- Views: 5042
Re: Wrong base
Hi MrNice, We are in touch via ticketing system already. Just for people who is watching this thread - we shipped by mistake one NXT base instead of EVO. In this case we offer either replacement the base, 50% discount (if NXT base suits the customer) or free "NXT to EVO" upgrade set. Anywa...
- Fri Aug 12, 2022 10:56
- Forum: VKB FSC Europe
- Topic: Ticket #8605
- Replies: 3
- Views: 4783
Re: Ticket #8605
Hello Zensp00n,
We shipped the replacement cable yesterday already. My colleague didn't update the ticket in time so he has just done it now.
We shipped the replacement cable yesterday already. My colleague didn't update the ticket in time so he has just done it now.
- Wed Aug 03, 2022 10:41
- Forum: VKB FSC Europe
- Topic: Gunfighter Mk.III ‘Modern Combat Edition’ Ultimate
- Replies: 6
- Views: 8135
Re: Gunfighter Mk.III ‘Modern Combat Edition’ Ultimate
Natalshadow wrote:Will the restock be large enough to have time to purchase or should I worry they sell through rapidly like concert tickets and should stand watch to not miss on it?
Yes, it is large. We would have also a large stock of Ultimate grips.
- Wed Aug 03, 2022 1:19
- Forum: VKB FSC Europe
- Topic: VKB "WWII throttle"
- Replies: 16
- Views: 12206
Re: VKB "WWII throttle"
Hi guys, WWII throttle grip is shipped to us and should arrive next week.
Full module is expected to arrive by the end of August or in September.
Full module is expected to arrive by the end of August or in September.
- Wed Aug 03, 2022 1:17
- Forum: VKB FSC Europe
- Topic: Double-charging for VAT
- Replies: 13
- Views: 9780
Re: Double-charging for VAT
Hello BetterDays, Thanks for sharing your experience. As far as I know the brokerage fee is fixed and not relevant how much is the order cost. The other part is VAT and it should be just 20% from the total amount paid for the order to us. We do not charge any VAT for any orders shipped outside of EU...
- Wed Aug 03, 2022 1:12
- Forum: VKB FSC Europe
- Topic: GF MODERN COMBAT EDITION
- Replies: 5
- Views: 6210
Re: GF MODERN COMBAT EDITION
Hi kolf,
All MCG U variants (grip only or combo with GF base) are expected to arrive by the end of August.
All MCG U variants (grip only or combo with GF base) are expected to arrive by the end of August.
- Wed Aug 03, 2022 1:11
- Forum: VKB FSC Europe
- Topic: Arrival of next batch
- Replies: 205
- Views: 1693096
Re: Arrival of next batch
I ordered left OT EVO July 6 (#26692), can you tell us do you already got re-stock? We constantly re-stock EVO products. Currently waiting time is two weeks. For example, we ship now orders placed on the 20th of July. But it depends on concrete variant. Some variants shipped in one week of waiting ...