VKB-SIM

Update on the issue: I raised a ticket just before this thread and I realise it never sent. I had a few attempts with chrome in incognito mode and other browsers - but I found that Internet Explorer worked in the end. I can see the ticket now and I will update you on whether or not they respond. (ti...

is there any way to replace the faulty part or am I stuck?

Thank you for the detailed replies so far. I've carried out your instructions to the letter, flashed with the latest firmware and re-calibrated with the latest vkbdevcfg and I am still seeing the same problem. This appears to be a hardware issue and not a software issue at this point I'm afraid. :( ...

I made a quick video showing the calibration and the issue I am getting
https://www.youtube.com/watch?v=KF0gZ1l0Idc

attached

Hello, I hope I'm posting in the right area. I attempted to make a ticket on the VKB Europe website but nothing is showing. I have a GNX-THQ + some other modules + stick since around January and have had a few hours of use on them due to other commitments. I've had them set up and on the desk for th...