VKB-SIM

Just wanted to post an update and let everyone know that this has been resolved (I have received a refund for the return delivery fee).

Thank you AeroGator for sending this to the top level, I appreciate it.

Not sure I mention a power struggle anywhere (it was a description of a situation up to now); however, I understand that maybe due to legal reasons you cannot entertain such discussion so I won't use that word since my plan is not to put anyone in the bad spot, but to sort out this situation or gath...

Thank you. I'd prefer to sort this out without having to escalate but EU Support won't budge so here I am, looking for more info so I can forward it to ECCI.

Yes, it's unfortunate that something like this still happens.

I am looking to report this to the European Consumer Centre. Can someone advise if this report would go against VKB FSC Europe or?

Because of the entire disaster where I had to chase EU support for over a month to get any kind of response. As a customer, do I really need to update several tickets, send several emails over a month and then create a new support ticket just to get a simple answer and a solution? I am not going to ...

This will be a post where I moan about horrible EU support (I am sure they will know who I am after reading this). I tried VKG Gladiator sticks at my friend's house and I really liked how they feel so I decided to order them. I have placed my order back in August and have received the sticks fairly ...