VKB-SIM

Is there any updates when this is due to be released?

Hi,

I would be grateful if someone can please respond to my ticket?

Hello, I have recently raised a support ticket for my NXT premium and I also uploaded a video to demonstrate the problem I am having when I move the stick to the right and it snaps quickly back to centre as opposed to the smooth motion when I move the stick to the left. I would be grateful if someon...

Hi, Please find attached the requested screenshots. I hope this will show you the issue that I am having with the Y-axis. I too also want this case resolved and closed quickly and hopefully this further information can speed things along. I was only asking a question as I was told that a new base wo...

I tried to upload a better photo previously but the image file was too large. I have now uploaded a better photo.

Can you please answer my question regarding whether a new base has been sent which was confirmed by Eduard?

Hello, Please find attached the photo that you have requested. Please note that I do not wish to take this apart to fix it as I believe I should not have to do this with a new device. Please can you let me know if I am going to receive a new base( which was confirmed by your agent) and also please c...

Ron,

I can send a photo in a few days but I am confused by your customer service? I am told that a replacement base will be sent to me by Eduard? So are you now telling me that this is not the case? Please confirm.

Hi, The earliest I will be able to send a photo will be Sunday evening/ Monday. In that time a replacement can be sent out to me. The base looks exactly the same as that photo. From my research it could be a magnet issue or something else. Please can you respect my wishes for a replacement to be sent.

Hi,

I can’t take a photo right now as I’m away for the next few days. I would prefer to be sent a new set. I was told that I would be sent a new base and I have also requested new stick and I will return both items back to you (complete swap). Please can you let me know if this is still the case?

Hi,

If possible can someone please provide an update whether the items have been shipped as I have yet to get a response from the agent handling this case. Thanks !

Hi, No problem I think the ticket is still being processed but if at all possible can you please pass the following message: If at all possible, will you be able to also send a replacement stick with the base so it's a complete new set as opposed to keeping the original stick? This way it will save ...

Hi, Thank you very much for this quick response. I did reply to the agent (Eduard) on your ticket system but I am unsure if the message has gone through because the ticket might be closed. If possible can you please double check he has received my last message/email? Many thanks again for trying to ...

Hello,

Please can you direct me on how to file for a refund? I really do like this stick and ideally I would like a replacement however I do not want to be taking this apart. Is it possible for myself to send this back and you can send a new item to me? Thanks for your quick reply I appreciate it.

Hello, I have raised a ticket a couple of days ago however I have had no reply so I am doing my best to try and contact someone directly regarding my issue and to get this solved quickly. Unfortunately my NXT Premium's Y-axis does not work correctly despite my best efforts to calibrate it using the ...