VKB-SIM

And today it still shows no progress beyond label printed.

I got a UPS shipping notification on 26/05/21 referencing Friday, as of now it has no updates beyond "label printed".

This post was about expediting a simple process that was taking far too long, not about establishing whether its faulty, i had already proved that to the support responder thanks. Anyway, coincidence or otherwise a replacement grip is now on its way, at last! I will update if and when it arrives and...

Thanks for your prompt response and accepting my post. Right stick grip functions suddenly stopped responding 5 days ago mid game use, and counting, lost buttons and twist for the right grip. I have 2x GNXT purchased recently in HOSAS config one left one right, the right grip is the one that failed....

Probably the same one doing mine, takes 24 - 48 hours each time to reply to very simple stuff and cant, or wont, accept any assertion its not the fault they have assumed it is.

Hi folks, having a problem with one of a pair of GNXT which essentially is a failed grip.

Opened a support ticket which I feel is proceeding ridiculously slowly for a very simple issue.

If needs be how do I contact VKB directly?