VKB-SIM

welp
its here after opening an investigation ups pulled their finger out and found it in the depot and sent it to me

only 2/3ish weeks late

Eduard VKB FSC wrote:snip

Eduard,

I have now started a claim with UPS as to the location, apparently they will only tell VKB as to the results of the investigation

any more info you can push from your end?

the saga continues. I am now in contact with the UK/IE CCRG Customer Resolution Group of UPS after a scattergun email to the following emails. It seems that the ctomes@ups.com email is the one that sent my case on further but try all of them if you're not getting anywhere mark.vale@ups.com keyentrye...

I think mines been lost/stolen/extremely damaged by UPS. cleared customs 27/01/21 no movement since that Phone call handlers (in Guatemala for the UK) have about 5 rote answers to give. was promised a callback by the Stanford depot today before 1630 (three guesses as to what happened with that) I co...

After much arguing with UPS, my stick cleared customs this morning it might be worth speaking to the UPS clearance team and manually providing your invoice from VKB. I can't see my stuff being sent back and forth. so fingers crossed it turns up not paying customs/duty until I have the package in my ...

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