Search found 6 matches

by mrj666
Tue Oct 06, 2020 14:51
Forum: Technical Support
Topic: Faulty RESET hat on MCG Pro
Replies: 9
Views: 3946

Re: Faulty RESET hat on MCG Pro

Just an update on my issue.
After getting in touch with warranty support, they sent out a replacement hat switch and I installed it today. Happy to report it has resolved the issue.
by mrj666
Sun Sep 06, 2020 8:55
Forum: Technical Support
Topic: Faulty RESET hat on MCG Pro
Replies: 9
Views: 3946

Re: Faulty RESET hat on MCG Pro

Yep, I've got configurator v0.91.46, and defaulted it after updating.
by mrj666
Sun Sep 06, 2020 5:43
Forum: Technical Support
Topic: Faulty RESET hat on MCG Pro
Replies: 9
Views: 3946

Re: Faulty RESET hat on MCG Pro

I've updated to firmware v1.99F and I still get the same thing.
I'll email them, and get a replacement.

Thanks for your help
by mrj666
Sat Sep 05, 2020 16:28
Forum: Technical Support
Topic: Faulty RESET hat on MCG Pro
Replies: 9
Views: 3946

Re: Faulty RESET hat on MCG Pro

The descriptions match what is in that picture. But #17 never fires, instead I get #21 when pulling the hat backward (I also get #21 when pushing it).
by mrj666
Sat Sep 05, 2020 14:23
Forum: Technical Support
Topic: Faulty RESET hat on MCG Pro
Replies: 9
Views: 3946

Re: Faulty RESET hat on MCG Pro

The button shows incorrectly on the physical view.
The attached image is what shows when pulling the RESET hat backward.

RESET-Back.jpg


My logical layer shows ref 3 line 1 to 5 set as per your image, and I have not changed any logical mappings from default.
by mrj666
Fri Sep 04, 2020 12:40
Forum: Technical Support
Topic: Faulty RESET hat on MCG Pro
Replies: 9
Views: 3946

Faulty RESET hat on MCG Pro

I just received my Gunfighter Mk3 with MCG Pro twist grip. It seems like the RESET (thumb) hat is faulty. With the default profile, when moving the hat backward it triggers button input #21 (reg 3 line 5) instead of input #17 (reg 3 line 1). Pushing the hat also triggers input #21. All other buttons...

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