VKB-SIM

I tried - first it said I was using very old firmware, need to update (or similar), I press ok and then it said "error read CPUID" seemingly when trying to initialise - it did look like the blue boxes appeared very briefly before the old firmware msg came up. I've tried reconnecting a coup...

Hi, Yeah I've tried downloading the latest vkbdevcfg, bootloader and firmware. Same thing - it's just not showing anything in the blue window unless I hold the white button when reconnecting USB cable to bb/USB port to cable in which case it identifies VKB Boot NJoy32 platform v00.56 : HID-Compliant...

Hey, having issues with my gunfighter mk3 and SCG premium grip (R) unfortunately. The base isn't recognised as a gunfighter base (been fine for over a year). Nothing shows up in the blue window at all. I've tried reflashing with both the firmware I had and the latest firmware. I can get the bootload...

Pins look undamaged. What should I use to apply the alcohol - would a cotton wool bud be ok? I've only had the stick for a couple of weeks so wouldn't expect the contacts to need cleaning at this stage either.. At the moment it feels like the issue is that the locking bolt is working loose over time...

Yes I am - but SCG R gunfighter

Hi, I recently bought a gunfighter with SCG premium RH grip. I recently encountered a problem where the blue light would turn white and I would temporarily lose connection/input from buttons (axes remain functional). This has happened twice now (once again today). The black box is blue with flashing...

So I did get a reply eventually (after emailing the UPS CEO a couple of times) and had the option to pay my import charge, however the latest update (not visible in tracking info) is that the order is being returned to sender. What a farce - how is UPS accepting import charge payments whilst their p...

Yes I've emailed all those addresses - the one that was getting some joy 3 times now. It's getting close to a PayPal case at this point - maybe VKB'll actually lift a finger at that point

06/02/2021 12:21 - Your package was released by the clearing agency. 06/02/2021 12:21 - Documents or data needed for export processing are missing or incomplete. We are working to obtain this information. / Your package was released by the clearing agency. 03/02/2021 3:13 Eindhoven, Netherlands Expo...

Yes @Eduard plz can you chase this with your UPS contact plz. Today another missed delivery date. I understand you have stopped shipping to the UK temporarily - that is great - but can you help us with existing orders please? I will have to open a PayPal case as the lack of action/communication from...

It's fairly unfathomable how many scans seem necessary. I could post my list of tracking events but it would swallow everyones screens. I just spent an hour waiting to be put through to UPS and didn't get through. So I have done what I can my end. I actually work for a company that ships things to/f...

I do actually need this as I have already received the table mounts etc and don't want to be left with table mounts it is too late to return and no stick! Please call them - emails are not enough at this point - we need more effort on your part guys - appreciate the inefficiency may lie with them bu...

I'm in the same situation. Have sent 3 emails to support and no reply for 10 days. Can someone please chase this up as it's been nearly 3 weeks sitting in Holland - went to the UK only to be sent back again. I'm worried it's never going to clear. You need to provide them the correct information or p...

Hi,

I requested to return my order 14 days ago - 3 tickets submitted now. Appreciate you've been on Holiday but you've had a week to get back to me and I've not heard anything. Please respond as I'm starting to feel ignored here.

Harry

Hi,

Appreciate it hasn't been that long since you got back from summer break but it has now been long enough to warrant a reply of some kind to my request to return this Gladiator K. Ticket 2744 and 2742 both submitted 14 days ago.

Cheers,

Harry