VKB-SIM

Indeed it has, thanks for your help! Excellent product by the way, very happy!

Just as I had my hopes up, looks like the status just keeps automatically rolling to "next day"... still stuck in customs and no sign of moving.

Thanks, Eduard from VKB has been on to them and looks like it's back on track!

Looks like it was intercepted by customs... been that way for days and no idea what happens next.

Apologies, I perhaps wasn't clear. The seller is VKB. I have emailed and logged a ticket, so I guess I have done all I can. Frustrating as it took DHL ages to actually get it over to the UK and apparently something has now gone wrong (which they can't tell me about!)

Thanks for the reply

Hi,

It has been over a week since I ordered and DHL has had the package for 5 days. It reached Birmingham, UK but since then said delayed. I tried to speak to DHL but they say I need to speak to the sender. What is the process to chase this up please?

Thanks,

James